5 steps to excellent customer service

excellent customer serviceThere is no business without customers, and this is why they need to be handled with utmost care. To highly competitive business this is one component that makes certain business stand out and make better returns than others. The way you treat your customers will keep them coming back. Need your business to succeed? Here is how to offer the best customer service.

Listen

Listen 

Everyone want to be heard and understood. As the business owner, you need to listen to what people are saying and understand their needs. In that case, you will be able to anticipate their needs and make prompt responses, in a friendly way.

Smile and be friendly

Smile and be friendly

It is the thumb rule to any great customer service. Even if it is through a phone, your voice should be warming and welcoming. Say thank you. Do not underestimate the power of this two words, thank you. They show gratitude and authenticity of any serviced or product you offer.

Go an extra mile

Go an extra mile

Fast delivery, good after service, opening the door, offering a beverage shows how you value your customer. When you get into an agreement with a customer, they want to see results and progress. Execute such duties fast and let them now you are doing it.

It does not take much to cement a long-lasting relationship with clients. Make them feel appreciated.

Be honest

In business, it’s hard to anticipate things. Even for experts. If you do not understand something, let them know and show enthusiasm to inform them next time they ask. If the business is bad, give the impression, but show you are in control and their money is safe.

Keep in touch

Keep in touch

People appreciate follow-ups. It helps to maintain customers once you have won their loyalty. If you are doing a job for them, keep them up to date. When done with a job follow up to ensure that things are turning out as promised. A satisfied customer is the greatest marketing strategy. They will recommend your serviced to friends and family, and they cycle goes on and on.

Great customer service is often overlooked, especially in non-competitive business. Unless you have limited vision, there is always space for one more customer in business hence you need to keep the once you have and attract more. By following the above tips, you should experience changes in customer relation, positive ones.